Nomni

How to Troubleshoot Missing Online Orders and Notifications in Nomni POS

When online orders or notifications are missing in Nomni POS, it can disrupt operations. This guide provides step-by-step instructions to resolve these issues effectively.

Common Causes of Missing Orders or Notifications

The Nomni POS app may not have received the completed order.

Devices may be out of sync or not connected to the same Wi-Fi network.

The app version may be outdated, causing functionality issues.

- The Nomni POS app may not have received the completed order.
- Devices may be out of sync or not connected to the same Wi-Fi network.
- The app version may be outdated, causing functionality issues.

Follow these steps to retrieve missing online orders:

Check Device and Network Status: - Ensure the Master POS is online and open to receive online orders. - Verify that all devices are connected to the same Wi-Fi network.

Restart Devices and App: - Restart the Nomni POS app and the device (e.g., iPad).

Update the Nomni POS App: - Check the App Store for updates and install the latest version of the Nomni POS app.

Refresh the Online Orders Page: - Open the Online Orders page (trolley icon) in the POS. - Tap the Refresh button in the top-right corner to attempt retrieval.

Force Close and Reopen the Store: - From the Online Orders page, force close the store and reopen it. - After reopening, check the "In Progress" and "Unsuccessful" tabs to verify whether the missing orders are listed.

1. Check Device and Network Status: - Ensure the Master POS is online and open to receive online orders. - Verify that all devices are connected to the same Wi-Fi network.
2. Restart Devices and App: - Restart the Nomni POS app and the device (e.g., iPad).
3. Update the Nomni POS App: - Check the App Store for updates and install the latest version of the Nomni POS app.
4. Refresh the Online Orders Page: - Open the Online Orders page (trolley icon) in the POS. - Tap the Refresh button in the top-right corner to attempt retrieval.
5. Force Close and Reopen the Store: - From the Online Orders page, force close the store and reopen it. - After reopening, check the "In Progress" and "Unsuccessful" tabs to verify whether the missing orders are listed.

If online order notifications are not working, follow these steps:

Update the Nomni POS App: - Ensure the app is updated to the latest version.

Restart and Sync: - Force close and reopen the app. - Perform a Master Sync to ensure all settings are updated.

Test Notifications: - Place a test order to confirm the notification sound plays. - If notifications still don’t work, restart the device and test again.

1. Update the Nomni POS App: - Ensure the app is updated to the latest version.
2. Restart and Sync: - Force close and reopen the app. - Perform a Master Sync to ensure all settings are updated.
3. Test Notifications: - Place a test order to confirm the notification sound plays. - If notifications still don’t work, restart the device and test again.

If the above steps do not resolve the issue:

Contact Nomni Support for further assistance.

Provide details about the issue, including any error messages or patterns observed.

- Contact Nomni Support for further assistance.
- Provide details about the issue, including any error messages or patterns observed.

By following these steps, you can resolve most issues related to missing online orders and notifications in Nomni POS.

How can I troubleshoot missing online orders and notifications in Nomni POS?

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How can I troubleshoot missing online orders and notifications in Nomni POS?

How to Troubleshoot Missing Online Orders and Notifications in Nomni POS

Common Causes of Missing Orders or Notifications

Troubleshooting Missing Online Orders

Ensuring Notification Functionality

Advanced Steps for Persistent Issues