Use this guide to refund an order on Nomni POS for Android, an online order or a reservation deposit.
Before you start
Who: a manager or admin. Staff roles can't refund.
The order must be finalised. If it isn't, cancel it instead.
Nomni POS for Android
Tap the menu (three lines) and choose Order History.
Tap the order, then Refund Order.
For a full refund, tap Select All, then Refund. For a partial refund, select the items and quantities, then Refund.
What you should see: the order marked as refunded in Order History.
Online order
Refund it from the order in your online ordering console. See the online ordering refund article in this help centre.
Reservation deposit
Go to Reservations > Reservation Sales Report.
Click the refund arrow next to the reservation.
What you should see: the deposit shown as refunded. The customer sees it in 5 to 10 business days.
Rejecting a booking doesn't refund the deposit automatically.
If something goes wrong
The Refund button is missing or fails: log in as a manager or admin, then update and restart Nomni POS.
Customer charged twice or order missing from history: contact us with the time, amount and last 4 digits of the card so we can trace it.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.