By default staff accept each online order on the POS. You can have Nomni POS confirm online orders automatically, and reject orders that are short on stock.
Before you start
Who: A manager.
Device: Nomni POS on the Master iPad.
Permissions and settings: Manager access to Settings.
Turn on auto-accept
Go to the top-bar menu > Settings > System.
Search for A10.
Turn on A10. Auto Confirm Online Orders.
You should see new online orders go straight to accepted, and the kitchen dockets print without anyone tapping accept.
Auto-reject orders with no stock
In Settings > System, search for A63.
Check A63. Auto Reject Online Orders. It is on by default and works only when A10 is on.
Turn it off if you would rather accept these orders and contact the customer yourself.
If something goes wrong
Orders still need accepting: check A10 is on on the Master iPad, then sync the secondary iPads.
Orders are being rejected unexpectedly: check stock levels for the items, or turn off A63.
Orders are not arriving at all: check the iPad is online and Nomni POS is open. See "Operation guide for online ordering".
Still need help?
Email support@nomni.ai with your venue name, the device you are using and a photo of the screen.