Use this guide if: you need a copy of your Nomni invoice or bill, want your billing history or statement, want to see what you are paying for, or need to change the card Nomni charges.
You can check what you pay for, download past invoices and change the card Nomni charges, all in Nomni Console.
Before you start
Who: The account owner or an admin.
Device: Nomni Console in a web browser.
Permissions and settings: Your user role needs access to Billing.
Check your plan
Log in to Nomni Console and go to Billing > Account.
Look at Plan Summary. It lists your plan, Extra Registers, Extra Devices, Table Ordering and Online Ordering, with the Subtotal, Tax and Total.
Download an invoice
Go to Billing > Billing History.
Find the invoice by date.
Click Download.
Update the card you pay with
Go to Billing > Credit Card.
Enter the new card details.
Click Save Card.
You should see the new card on the page. The next charge uses this card.
If something goes wrong
A charge looks wrong: email support with the invoice number from Billing History, your venue name and your account email.
You want to cancel or change your plan: email support. Include your venue name, account email and what you want to change. See "Cancelling a Nomni service or querying a charge".
You can't see Billing: ask your account owner to give your role access.
Still need help?
Email support@nomni.ai with your venue name, the device you are using and a photo of the screen.
Common questions
Where can I get a copy of my Nomni invoice?
In Nomni Console, go to Billing > Billing History, find the invoice by date and click Download.
Can I get all my past invoices or a statement?
Download each invoice from Billing > Billing History. If you need a statement for a period, email support with your venue name and the dates.
I think I was overcharged or need a refund on my bill.
Email support with the invoice number from Billing History, your venue name and your account email.
How do I change the card you charge?
Go to Billing > Credit Card, enter the new card and click Save Card.
I can't see Billing in Nomni Console.
Your user role does not have Billing access. Ask your account owner to give it to you.