Use this guide if you received an overdue invoice notice, or your Nomni account has been suspended.
How to check and pay your invoices
Log in to Nomni Console.
Open your plan and billing page (see View your plan, invoices and card on file in Nomni Console).
Check which invoices are unpaid and the card on file.
Update the card if it has expired.
How to get your account restored
Email our accounts team at ar@nomni.ai to pay an overdue invoice. They can send you a payment link.
Tell us your business name and which invoices you have paid or want to pay.
We will confirm when your account is active again.
What you should see: after we confirm, Nomni POS and your online ordering work again. Restart Nomni POS if it still shows a message.
Questions about a charge
If you think an invoice is wrong, contact us before paying and tell us the invoice number.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.