Quick answer: Open Nomni POS. On Welcome Back , enter your Username (your Nomni Console login) and Password . Then follow the steps below.
Set up Nomni POS on an Android device the same way for hospitality and Grocery POS: log in, choose the device mode, then sync.
Before you start
Who: A manager.
Device: A Nomni POS Android device (for example Sunmi or iMin), connected to the venue Wi-Fi.
You need: Your Nomni Console username and password. For a second device, the Master POS must be on and on the same network.
Log in
Open Nomni POS.
On Welcome Back, enter your Username (your Nomni Console login) and Password.
Tap Sign In.
Enter your staff PIN.
What you should see: the POS screen. The app version shows at the bottom of the login screen.
Set the device mode
Tap the menu (three lines) and tap Settings, then Device Mode.
Under Set this device to:, choose Master for your main POS. Choose Slave for every other POS, CFD if this device is a customer display, or Standalone for a single POS that doesn't share orders.
Confirm the warning: "Changing the synchronisation mode may cause some orders to have incorrect status or become unsynchronised. Do you want to continue?"
On a Slave, leave Auto connect on to find the Master, or type the Master server IP and tap Connect.
What you should see: on the Master, its Device IP and the Connected slave devices. On a Slave, the Master it is connected to. Tap Refresh to update the list.
You can't change the mode while there are unsettled orders. Finish or close them first. Changing the mode needs the "Change Device Mode" permission in your access role.
Sync your menu and settings (Master Sync)
On the POS screen, tap the sync button in the top bar.
On Master Sync ("Perform master sync?"), tap Yes.
Wait for Sync Finished. While it runs you'll see each part, for example Sync Product, Sync Staff and Menu Sync.
What you should see: your menu, staff and settings on the device.
Reset Products on the same message downloads all products again. Use it only if products are missing or wrong after a normal sync, and when the venue is quiet.
If something goes wrong
"Please Log In first"
Log in before opening settings.
Wrong username or password
Reset it from the Nomni Console login page. See "Password reset email or verification code didn't arrive".
"Unable to switch synchronization mode. There are unsettled orders in the system."
Finish, pay or delete the open orders in Held Orders, then change the mode.
"Unable to get product from Master, please check the connection"
Check both devices are on the same Wi-Fi and the Master is open. See "Android POS, kiosk or KDS keeps dropping off Wi-Fi: how to fix it for good".
"Credential Invalid"
The login used on this POS has been archived in Nomni Console. Log in again with an active user.
"User name cannot be empty." or "Password cannot be empty."
One of the boxes on Welcome Back is blank. Type your Nomni Console username and password, then tap Sign In.
"The register code is invalid."
Your login worked, but your account has no device register code for this POS. Contact us with your venue name so we can add one.
"Your login can not be proceed, please contact customer support"
The POS couldn't finish setting up your login. Check the device is online, close and reopen Nomni POS and try again. If it happens again, contact us.
"Your Subscription Has Ended" or "Subscription Expired"
The Nomni subscription for your venue has ended, often because an invoice is overdue.
Tap Dismiss.
Email ar@nomni.ai or call 1300 445 483 to pay the invoice or renew.
When your subscription is active again, sign in on Welcome Back.
More detail: "Licence expired, overdue payment or 'Subscription has ended' message on Nomni POS".
Need help?
Email support@nomni.ai, call 1300 445 483, or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.