Quick answer: On the Master POS, open the printer list and check the kitchen printer has a green tick and its switch is on. Tap the gear icon on the kitchen printer and tap PRINT to test it. Then follow the steps below.
Use this guide if kitchen dockets come out on the counter printer or another printer.
Why it happens
If a docket can't print at its printer, Nomni POS sends it to your POS Counter printer. If that can't be reached, it goes to your Default printer.
Fix it
On the Master POS, open the printer list and check the kitchen printer has a green tick and its switch is on.
Tap the gear icon on the kitchen printer and tap PRINT to test it.
If there is no test print, restart the printer and the router, and reseat the network cable.
Check the right printer locations are ticked for the kitchen printer.
Edit the products and check they have the kitchen printer location.
Tap the printer icon, then Print Tasks (X), and tap Resume to send stuck dockets to a printer that works.
What you should see: the next docket prints on the kitchen printer.
If something goes wrong
See Printer not printing? for more checks. In short: Ensure that the printer has been discovered on your Master. Discovered printers will be listed in your Printer List with a green tick symbol. Ensure that the printer has been selected on your Master. Selected printers will have the switch toggled on to blue. Then follow the step.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.
You can also call 1300 445 483.