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Price changed but the POS or online store still shows the old one

Check where you changed the price, publish and sync

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Written by Lucien Hopkinson

Use this guide if you changed a price in Nomni Console but the POS, your online store, kiosk or delivery apps still show the old price. Work through the sections in order.

Before you start

  • Who: a user whose role can edit products and menus.

  • Device: Nomni Console in a browser, and your Master POS.

1. Check the price was saved

  1. Log in to Nomni Console.

  2. Go to Products > Products and open the product.

  3. Check the Price. If it is old, change it and click Save.

  4. If the product has multipricing (different prices by order type or source), check those prices too.

What you should see: the new price on the product page after you refresh it.

2. Update the POS

  1. Make sure the product is on your POS menu and click Publish on the menu.

  2. On the Master POS, go to Settings > Sync and tap Master Sync. Do this when you are not taking orders.

  3. Wait for the sync to finish. Large menus take longer.

What you should see: the new price when you add the item on every POS.

3. Update online ordering and QR

  1. Go to iPad Menu > Online Ordering Menu.

  2. Find the item and check its Price. Change it if it is old and click Save.

  3. Click Publish and wait for Successfully published menu.

  4. Refresh your online store.

What you should see: the new price on your online store and QR menu.

4. Update Uber Eats and DoorDash

  1. Go to Delivery > Delivery Menu.

  2. Click the pencil icon on the menu and check the price.

  3. Save, then sync or publish the menu.

What you should see: the change in the delivery app after a few minutes. Change prices in Nomni, not in the delivery app; changes made there can be overwritten.

If something goes wrong

  • Only one iPad shows the old price: on the Master, go to Settings > Sync and run a sync, then reopen the app on that iPad.

  • The price is right but a discount or price level changes it: check price triggers and price levels on the product.

  • It still shows the old price after all of this: contact us with the product name, the old and new price, and where you see the old price.

Need help?

Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.

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