Quick answer: Already contacted us? Reply in the same conversation so we keep the full history, and add the details listed below.
Reply in the same conversation
Reply to our last email or message, even if the conversation was closed. Your reply reopens it with the full history, so you don't have to explain again.
Please keep to one conversation per problem. Starting a new chat or email about the same problem means we have to piece the history back together, which slows things down.
Add details that speed things up
Venue name and location
Device (Master, Slave, KDS, kiosk) and app version
Order or invoice number, date and time
A photo or screenshot of the error
What you've already tried
When your issue is with our developers
Some issues need a fix in a new app version. We'll tell you when that's the case and message you when the fix is released. When it is, update every device to the latest version.
Prefer to talk?
Call us on 1300 445 483 (+61 1300 445 483), 7 AM to 11 PM Sydney/Melbourne time, every day. Have your venue name ready. If you missed our call, reply in the conversation with a good time to call back.
Billing and invoices
For invoices, payments and subscription questions, email ar@nomni.ai.
Can you fix it yourself?
Many common issues, like printers, menu changes, sold-out items and password resets, have step-by-step guides in this help centre. Search it first. It's often faster than waiting.
Need help?
Email support@nomni.ai or call 1300 445 483.