Quick answer: Keep talking in the chat you already have open. Starting a second chat or switching to WhatsApp mid-conversation usually means your first chat gets closed, and you have to explain everything again.
These steps are for anyone chatting with Nomni Support.
What to do
Reply in the same conversation with your next message.
If you already opened another chat by mistake, tell us in the chat you are using now. We will keep helping there.
Want a call back? Leave your name, venue, best number and a good time to call — still in this chat.
What you should see: a teammate continues in the same thread, without asking you to start again.
What not to do
Do not open a second chat for the same issue.
Do not switch to WhatsApp unless we ask you to.
Do not email support@nomni.ai about the same issue while the chat is open, unless we ask.
Need help?
Message us in the app, email support@nomni.ai, or call 1300 445 483 (7 AM–11 PM Melbourne time).