What this is for
If you sell paid memberships, this page (titled Customer Subscription) lists each customer's plan, when it expires and whether it renews automatically. You can add a subscription or change a customer's plan.
Before you start
Membership levels are set up.
You're signed in to the Nomni Console at app.abacus.co with a login that can see this page. If it's missing from your menu, ask your account owner to check your role.
How to use it
In the top bar click Loyalty Marketing, then in the left menu go to Membership > Member Subscription.
Search by Customer or Membership Level and click Reload.
Click New Subscription to add one, or select a row and click Update Plan to change the level or Expired After period.
Tips
Check auto-renew before changing a plan so the customer isn't charged twice.
This page shows customer personal information. Only give access to staff who need it, and don't share exports outside your business.
Common problems
A customer can't see their membership benefits
Check the subscription hasn't expired and the level is correct.
Still stuck?
If something on this page looks broken, or you need a change to your account, or for refunds of membership payments, chat with us from the Nomni Console. For anything else, the steps above should get you there.