Quick answer: On the payment screen, tap Surcharge Options . The POS may ask for a login with the right access. Turn on Remove standard surcharge , Remove credit card surcharge , or both, for this order. Then follow the steps below.
On the payment screen, the Surcharge Options button lets you take surcharges off the order you're charging. It's meant for that one order only.
How Surcharge Options works
On the payment screen, tap Surcharge Options. The POS may ask for a login with the right access.
Turn on Remove standard surcharge, Remove credit card surcharge, or both, for this order.
Splitting the bill? Set the surcharge before you tap split payment. The standard surcharge can't be changed once the bill is split.
The card surcharge stays off for the next orders
In Nomni POS 2.11.87 and older, removing the card surcharge could stay in place for the orders that followed on the same iPad. This is fixed in Nomni POS 2.11.88 and later: the removal now resets for every new order. If an iPad is still on an older version:
Before you charge the next card, check the card surcharge shows on the payment screen.
If it's missing, tap Surcharge Options and turn Remove credit card surcharge off.
Swiping Nomni POS closed and reopening it also brings the card surcharge back.
Update every iPad to the latest Nomni POS from the App Store after service.
What you should see after updating: when you take the card surcharge off one order with Surcharge Options, the next order shows the card surcharge again. The hidden long press on the card button that used to skip the surcharge has also been removed.
Surcharge amounts and card types are set in Nomni Console. If the surcharge is wrong on every order, see Card surcharges from 1 October 2026: what to change in Nomni POS.
Still stuck?
Message us from the chat in Nomni Console, email support@nomni.ai, or call 1300 445 483 (from outside Australia +61 1300 445 483), 7 AM to 11 PM Melbourne time. Our team will use what you've already shared and only ask for anything missing, usually an order number where the surcharge was missing.