Quick answer: Tap the screen to start, and choose Dine In or TAKEAWAY if asked. Browse the categories, Offers and Popular Items . Tap an item, choose its options and tap Add to cart . Options marked "Selection is required" must be chosen. Then follow the steps below.
This guide is for the Nomni Kiosk on Android. It explains the screens customers move through and what staff should do when the kiosk shows a message.
How a customer orders
Tap the screen to start, and choose Dine In or TAKEAWAY if asked.
Browse the categories, Offers and Popular Items. Tap an item, choose its options and tap Add to cart. Options marked "Selection is required" must be chosen.
Tap Checkout to see the Order Summary.
Optional: tap Promo code/Voucher or Gift card.
Tap Place order, choose how to pay on "How do you want to pay?" and follow the card terminal.
If asked, enter the table number or buzzer number ("Grab a buzzer and key its number").
What you should see: "Your order has been received. Please wait while we prepare your order", then Start New Order.
Members: sign in and earn
Customers can scan their member QR code from your app ("Scan your member QR code to sign in"), or tap Sign up / Sign in with Mobile Number.
With a mobile number, the kiosk sends a code. The customer enters it on Enter One Time Code. They can tap Resend OTP or change the number.
If they back out, the kiosk asks "Skip earning rewards?". Continue orders as a guest.
After sign in the kiosk shows "Welcome" and the member's offers.
Promos and coupons
On Promo/Coupons, customers tap one promo to apply it (max. 1), or scan a coupon QR code from the app. "No promo or coupons" means none are available for this order.
Pay with a gift card
On the Order Summary, the customer taps Gift card and follows the screen to use their gift card. The amount taken from the gift card shows on the Gift card line, and anything left to pay shows as the amount due.
To take the gift card off the order, the customer taps Gift card again. The kiosk asks "Do you want to remove your gift card from this transaction?" and explains "The balance on your gift card will not be affected." If it says "Removing gift card payment failed, please try again.", check the kiosk is online and try again, or ask staff for help.
Age-restricted items
If the order has age-restricted items, the kiosk asks the customer to confirm their age. Selecting No removes those items from the cart.
Filter out allergens
When Show Allergen Information is on and your products have allergens set, customers see a Filter allergies button on the menu.
The customer taps Filter allergies and selects the allergens they want to avoid.
Items containing any of the selected allergens are hidden from the menu. The button shows how many allergens are selected.
The filter clears when the next order starts. To set allergens on products, see "Show allergen and dietary icons with Product Contains".
Messages and what staff should do
Message | What to do |
Store is closed. Please open the register on Pos | The register is closed. Open the register on the Master POS. See "Open & Close the Register (Android)". |
Device is unavailable. Please contact our staff for assistance. | The kiosk has been made unavailable. Turn it back on from the kiosk settings, or contact us. |
It seems you've been inactive. Need more time? | The customer stopped. Tapping continues; otherwise the kiosk goes back to the start. |
Sold out items were removed. Sorry for the inconvenience. | An item sold out while the customer was ordering. Make it available again on the POS when you have stock. |
Some items are unavailable. Please notify a staff member | An item can't be ordered right now. Check it is available and on the kiosk menu in Nomni Console. |
Payment declined / Payment failed. Please try again or use an alternative payment method. | The card was declined. The customer can try again or pay another way. |
Unable to get the payment result | Check the terminal and the order on the POS before charging again. See "Card terminal shows an error code (for example T802) or the payment result is unclear". |
We are unable to print your receipt as the printer paper has run out... | The payment went through. Refill the kiosk printer paper and give the customer their order number. |
Staff Assistance | The customer asked for help. Go to the kiosk. |
If something goes wrong
For connection, menu and payment problems see "Self-Ordering Kiosk Troubleshooting Guide" and "Troubleshooting QR, online and kiosk ordering".
Need help?
Email support@nomni.ai, call 1300 445 483, or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.