Quick answer: Ask us to turn on negative quantity for your business. Then add the item, tap its quantity, enter the number and press and hold the decimal point button until the quantity turns negative. A manager may need to approve it. Take the refund as Cash.
These steps are for Nomni POS managers and admins using Nomni POS on iPad. Use this to refund an item when you can’t find the original sale. To refund a sale you can find, refund it from Order History instead.
Before you start
Negative quantity is setting Z8. Z settings are in the Admin group, which is hidden on the POS. Email support@nomni.ai or call us and we’ll turn it on for you.
Staff who don’t have permission need a manager to approve each negative quantity.
Negative payments can only be taken as Cash and can’t be split.
Make a negative quantity sale
Start an order and add the item you’re refunding.
In the order, tap the item’s quantity.
Type the quantity, for example 1.
Press and hold the decimal point button on the keypad until the quantity changes to a minus number, for example -1.
If the POS asks for approval ("Trying to set Negative Quantity"), a manager enters their PIN.
Confirm the quantity. The order total is now a minus amount.
Tap Pay and choose Cash. Give the customer the cash from the drawer.
What you should see: The item with a minus quantity, a minus order total, and the sale saved in Order History as a negative cash payment.
If something goes wrong
What you see | What to do |
Nothing happens when I hold the decimal button | Negative quantity (Z8) isn’t on for your business. Contact us to turn it on, then sync the POS. |
"Negative Quantity Not Allowed" | Your login can’t do this. Ask a manager to approve it with their PIN. |
"Unable to Pay" – "Negative payments can only be made by Cash" | Choose Cash. Card and other payment types can’t take a minus amount. |
"Unable to split payment" | Negative payments can’t be split. Pay the whole amount in Cash. |
Need help?
Email support@nomni.ai or call 1300 445 483.