Quick answer: Go to Settings > External Devices > Caller ID. Enter the Port Number your caller ID unit sends to and turn On / Off on. When a call comes in, the caller ID button in the top bar flashes. Tap it to open the customer lookup for that phone number.
This article is for venue managers using Nomni POS on iPad who take phone orders. You need access to Settings.
What you need
A network caller ID unit connected to your phone line. Nomni POS reads the data format used by CallerID.com units.
The unit and the iPad on the same network.
The unit set to send call data to the iPad address shown on the Caller ID settings page.
Important: Check with Nomni Support before you buy a caller ID unit, so we can confirm it will work with your setup.
Turn on Caller ID
Tap the Nomni POS menu and go to Settings > External Devices > Caller ID.
Note the DEVICE ADDRESS:. This is the iPad address. Set your caller ID unit to send to this address.
Type the port your unit sends to in Port Number. Use numbers only.
Turn On / Off on.
What you should see: "Caller ID Enabled". The port can't be changed while Caller ID is on.
Answer a call
When a call comes in, the caller ID button in the top bar flashes.
Tap the button.
What you should see: The customer lookup opens and searches for the caller's phone number. Pick the customer, or add them if they are new.
If something goes wrong
"Port number is invalid. Please input numbers only." Remove any letters or spaces from Port Number.
"Failed to connect the CallerId server." Check the port isn't used by another device, then try again.
Calls don't show: check the iPad and the unit are on the same network and the unit sends to the DEVICE ADDRESS: and port shown. The iPad address can change if your router restarts.
Tap RESTART CONNECTION. You should see "Successfully restarted the Caller ID server." If you see "Unable to restart server, please check again.", turn Caller ID off and on again.
Need help?
Email support@nomni.ai or call 1300 445 483.