Quick answer: On Nomni POS for Android, refund an online order paid by card and Brandollars in two goes: refund the card part, then refund the Brandollars part. Refund each part only once. If a Brandollars refund fails, check the order's refund history and the customer's balance before you try again.
Who this is for
This is for venue staff using Nomni POS for Android who refund Nomni Ordering orders that the customer paid partly by card and partly with Brandollars.
Refund a card and Brandollars order
Go to Order History and open the order. Tap REFUND.
On the refund screen, select the card payment and refund it.
Open the order again and tap REFUND. The card payment now shows "Refunded" and can't be selected.
Select the Brandollars payment and refund it. The POS shows "Points refund in progress".
What you should see: both payments show "Refunded". The card part goes back to the customer's card in 5 to 10 business days. The Brandollars go back to their balance straight away.
Messages you might see
"Unable to refund to a different tender": you selected the card and Brandollars together. Refund them one at a time.
"…would exceed the remaining re-issuable redeem points. Already re-issued…" or "Brandollar Reward already fully used": the Brandollars have already gone back. Don't refund them again.
"Partial refund requires at least one positive value": the Brandollars refund can't go through. Don't keep tapping retry. Contact us with the invoice number.
Any other error after "Points refund in progress": check the customer's Brandollars balance before you retry. If it has already gone up, don't retry.
If you already refunded the order online
If you rejected or refunded the order in the Nomni Ordering console, don't refund the Brandollars part again on the POS. Contact us if you're not sure whether the Brandollars went back.
Need help?
Email support@nomni.ai or call 1300 445 483. Include the store name, invoice number, the time you tried the refund, and the exact message on screen.