Quick answer: Open the menu: tap the ▼ arrow next to the screen name in the top bar Use the tabs to filter: All orders , Eat In , Delivery , Takeaway or Refunded . Then follow the steps below.
This guide is for Nomni POS for Android (Sunmi, iMin and other Android POS devices). For the iPad app, search the help centre for the iPad version.
Before you start
Who: Staff. Refunds and deleting orders may need a manager, depending on your access role.
Device: Nomni POS on an Android device.
You need: The order number, table, time or invoice number if you have it.
Find an order
Open the menu: tap the ▼ arrow next to the screen name in the top bar
Use the tabs to filter: All orders, Eat In, Delivery, Takeaway or Refunded.
Type in Search invoice number, or open Search Order History to choose what to Search By, then tap Search and Apply.
Tap the order.
What you should see: the order details: Order No., Order Time, Order Type, Served By, payment method, discount, surcharge and tips.
Reprint a receipt or kitchen docket
Open the order and tap Print.
On Reprint, choose Kitchen Docket or Receipt.
If asked, pick a reason for the reprint.
Email a receipt
Right after a sale, tap Email Receipt on Finalise Sale!, enter the address and tap Send.
Refund an order
Open the order and tap Refund.
Tap Select All for a full refund, or select items and set the Refund Quantity.
Tap Refund.
On Refund Reason, pick a Reason, add Comments if needed and tap Confirm.
Complete the refund on the card terminal if the order was paid by card.
If something goes wrong
"Hold that order to refund this one"
An order is open on the POS screen. Hold or finish it, then refund.
"Please select the items to refund." or "Please select a refund reason"
Select at least one item and a reason.
"Refund quantity can not exceed the original quantity."
Lower the refund quantity.
"This payment transaction is non refundable."
That payment type can't be refunded from the POS. Contact us with the order number.
"No orders found"
Check the tab and search. Order History shows orders on this POS; for older or other devices' orders use Nomni Console reports.
Need help?
Email support@nomni.ai, call 1300 445 483, or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.