Quick answer: Open the menu: tap the ▼ arrow next to the screen name in the top bar Use the tabs: Incoming , Preparing , Ready , Completed and Unsuccessful . Then follow the steps below.
This guide is for Nomni POS for Android (Sunmi, iMin and other Android POS devices). For the iPad app, search the help centre for the iPad version.
Before you start
Who: Front-of-house staff.
Device: The Master POS (online orders come through the Master), connected to the internet.
You need: Online ordering or a delivery partner set up for your venue.
Open the Online Orders screen
Open the menu: tap the ▼ arrow next to the screen name in the top bar
Use the tabs: Incoming, Preparing, Ready, Completed and Unsuccessful.
Search with Search by Partner, Customer or Order Type if needed.
What you should see: each order with its partner, order type and time. No Internet at the top means the POS is offline and won't get new orders.
Accept an order
On Incoming, tap the order.
Check Order Info, Scheduled Time, Customer Details and Order notes.
Tap Accept Order.
Change the preparation time
For one order: open it and tap Adjust Preparation. Set the minutes, add Staff Notes if needed, and tap Save.
For the whole store: tap Preparation Time at the top, enter the minutes and tap Done.
Reject an order
Open the order and tap Reject.
On Rejection Reason, choose a reason under Reason (Select One) and add Comments.
Tap Confirm.
Mark an order ready and picked up
When the food is ready, open the order and tap Ready for Pick Up.
When the customer or driver collects it, tap Confirm Pick Up.
To clear an old order from the list, tap Dismiss & Archive Order.
Turn on auto-accept
On the Online Orders screen, tap Auto-accept Orders.
Switch on Auto-Accept (Delivery and Takeaway) and, if you take catering, Auto-Accept (Catering).
Tap Continue.
Open or close your online store
Use Toggle to open or close online store on the Online Orders screen and tap Continue. Closing stops new online orders until you open it again.
If something goes wrong
"Unable to accept order due to ... is sold out"
An item is marked sold out. Reject the order, or make the item available again. See "Mark products sold out on Nomni POS for Android".
Orders not appearing
See "Online orders not showing or not printing on Nomni POS: step-by-step checks".
Need help?
Email support@nomni.ai, call 1300 445 483, or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.