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Why does my kiosk open in Table Ordering instead of Kiosk mode?

Why a Nomni Kiosk opens in Table Ordering, and how to make a kiosk paired with an iOS POS open in Kiosk mode.

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Written by Lucien Hopkinson

Quick answer: A Nomni Kiosk opens in Table Ordering when its screen is in landscape and it's paired with an Android POS. That's expected. If your kiosk is paired with an iOS POS, update it to Nomni Kiosk 1.0.82 or later. From 1.0.82, a kiosk paired with an iOS POS always opens in Kiosk mode.

This article is for venues using Nomni Kiosk on Android devices, with either an iOS POS or an Android POS.

Which mode does my kiosk open in?

The mode a kiosk opens in depends on the POS it's paired with:

  • Paired with an iOS POS (Nomni Kiosk 1.0.82 or later): the kiosk always opens in Kiosk mode, whichever way the screen is turned. Table Ordering can't send orders to an iOS POS.

  • Paired with an Android POS: a landscape screen opens Table Ordering and a portrait screen opens Kiosk mode.

Make a kiosk paired with an iOS POS open in Kiosk mode

To make a kiosk paired with an iOS POS open in Kiosk mode, update it to Nomni Kiosk 1.0.82 or later with Nomni Store.

  1. Open Nomni Store, in the app or at nomni-store.web.app.

  2. Tap your kiosk app: Kiosk (Android), Kiosk Sunmi, T-series or N-series.

  3. Tap Install latest (STABLE), then Install on this device.

  4. Scan the QR code and tap Approve.

  5. On the kiosk, open the downloaded file and tap Update. If asked, allow Install unknown apps.

  6. Open the kiosk app and place a small test order.

What you should see: the kiosk opens on the Kiosk ordering screen, and the test order arrives on your iOS POS.

Make a kiosk paired with an Android POS open in Kiosk mode

A kiosk paired with an Android POS picks its mode from the way the screen is turned. To open Kiosk mode, turn the kiosk screen to portrait, then close the kiosk app fully and open it again.

What you should see: the kiosk opens on the Kiosk ordering screen.

Troubleshooting

The kiosk still opens in Table Ordering after updating

  1. Check in Nomni Store that the kiosk is on 1.0.82 or later. If not, update it using the steps above.

  2. Check the kiosk is paired with your iOS POS.

  3. Close the kiosk app fully and open it again.

Test orders don't reach the POS

  1. Check the POS and kiosk are on the same network.

  2. Check the POS app is open and signed in.

  3. Restart the kiosk app and place another test order.

  4. If it still fails, contact us with the kiosk's serial number and the time of the test order.

Need help?

Email support@nomni.ai, call 1300 445 483, or chat with us in Nomni Console.

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