Quick answer: The "order ready" email goes out as soon as the order is marked Ready, for example when the kitchen bumps it on the KDS. It isn't timed to the customer's pickup time. To avoid early emails, mark scheduled orders Ready closer to pickup, or turn the email off.
Steps
To stop early "ready" emails for scheduled orders: ask the kitchen to mark future orders Ready only when they're actually ready, close to the pickup time.
To turn the email off: in Nomni Console, open the online store settings and untick Order is ready for pickup/delivery. Save.
Good to know
This setting doesn't change order confirmation emails.
Need help?
Message us in chat or email support@nomni.ai. You can also call 1300 445 483.