Introduction
Create and connect your new Doordash account with your Abacus POS Delivery Module.
Note: You will need to have the Delivery Partners module as part of your subscription to access this feature. Please reach out to us here, if you would like to add this to your account.
Sign Up Process
Note: If you already have a DoorDash account, please go to step 13
Log into your backend HQ account, open a new tab and then copy & paste the following link to access the Doordash Merchant Portal: https://app.abacus.co/DeliveryPartner/PortalDoordash/
1. Click Account Sign Up
Note: If you already have a DoorDash account, please go to step 13
2. Confirm that all the contact details (from the company profile page in the Abacus Backend) are correct
3. Proceed to creating a new Doordash account by clicking Go to DoorDash
4. Click Sign up then fill in all the details required by Doordash and Click the Sign up button
5. Once you have completed signing up for Doordash, go back to the Doordash Merchant Portal: https://app.abacus.co/DeliveryPartner/PortalDoordash/
6. Click on Account sign up.
7. Fill out any missing details (confirm they are correct), and type in your Doordash Email (email used to sign up for your Doordash account in the previous steps) and then click Send to DoorDash
You will then be redirected to the Doordash integration activation page
8. Select Local for the Type of business you are operating and click Next
9. Fill in your Business and Bank account details
10. Tick agree to Marketplace Merchant Sign-up Sheet after reading Doordash’s Terms Of Service
11. Click Submit. Your account will now be generated by Doordash
12. Once your account has been generated. Go back to the Doordash Merchant Portal on the Abacus backend
Sign In & Store Integration Process
13. Click on Account sign in. You will be prompted to provide permission for Abacus to access your Doordash Account. Review Abacus’s Terms and conditions and Privacy policy then click Continue
Note: If you wish to access this page in future, you may be prompted to enter in your Doordash username and password (see image below). Once you have done this, click on Sign in
14 You will then be presented with a table with your different sites that you can link to Doordash
15. Click on the Drop-down under Doordash store details
16. Select your store then click Activate
17. You will be asked if you want to activate your integration for your site (abacus store), click Ok
18. Once Activated, the user will need to go to the Delivery Menu Webpage, select DoorDash Menu then click Publish
19. After publishing the menu, you will need to return to the the Doordash merchant portal on the Abacus backend with the following options : Pull Menu, Deactivate
Use Pull Menu to sync your Abacus Online Ordering Menu with Doordash and you are all done.
Account Deactivation
Clicking the Deactivate option will disable the link between your Abacus Delivery Menu with Doordash
Troubleshooting and Managing DoorDash Integration Issues
Troubleshooting Menu Integration Issues
Menu Changes Causing Integration Problems
If menu changes made in the DoorDash Merchant Portal are causing integration issues with Abacus, follow these steps:
Contact DoorDash support and request them to delete the existing menu in the Merchant Portal. Manually deleting the menu from your account is insufficient, as remnants might still overwrite the Abacus menu.
Once DoorDash support confirms the menu has been fully deleted, republish the menu from the Abacus backend. This process ensures the Abacus menu becomes the active menu on DoorDash without interference.
"No Menu Added" Error During Activation
If you see a "no menu added" error when trying to activate DoorDash in Abacus POS, it means the integration has not been initiated or activated on your account. To resolve this:
Contact your account manager to set up the integration. The Delivery Integration tab will only become active once the integration is configured, and a linked menu is established.
POS System Maintenance and Updates
If your menu is not showing up in the app, ensure the following:
All products have been synced.
A master sync has been performed.
Your POS system is updated to the latest version. To update, navigate to the POS settings and perform the update. If the issue persists after updating, provide a screenshot of your POS version to support for further verification.
Managing Delivery Partner Integrations
Delivery partner integrations, such as DoorDash, cannot be self-managed from the Abacus side. Activation and any changes, including removal, must be handled by Liven Group’s dedicated delivery integrations team. Contact your account manager for assistance with these processes.