Quick answer: On the order device, drag down from the top of the screen, as you would on a phone. Tap and hold the Wi-Fi icon to open Wi-Fi settings. Then follow the steps below.
Your Nomni Ordering order device (printer terminal) must be on Wi-Fi to receive online orders. If it isn't, customers see Online ordering at this location is currently offline.
Check the Wi-Fi connection
On the order device, drag down from the top of the screen, as you would on a phone.
Tap and hold the Wi-Fi icon to open Wi-Fi settings.
Check the device is connected to your store's Wi-Fi network.
If the network shows an authentication or saved message but doesn't connect, the Wi-Fi password is wrong. Tap the network, choose to forget it, then connect again with the right password.
Go back to the order app.
What you should see: the device shows as connected, and the order app shows your latest orders.
If something goes wrong
Still offline: restart the device and your router, then check again.
Your Wi-Fi needs a sign-in page (guest Wi-Fi): use a network without a sign-in page. The device can't complete those pages.
Messages on the Nomni Ordering printer
What the printer screen shows when it’s connected or not:
On screen | What it means |
"Waiting for orders…" | The printer is connected and waiting for new orders. |
"Please check the connectivity." | The printer can’t reach Nomni Ordering. Check the Wi-Fi with the steps above. |
"Check Your Internet Connection" | The printer has no internet connection. Check the Wi-Fi with the steps above. |
Need help?
Email support@nomni.ai, call 1300 445 483 or message us from the chat. Tell us your store name, your console address and what you have already tried.