Deposits are taken as soon as a customer has requested a reservation online.
Please note that rejecting an order will not automatically refund a deposit.
Make sure you have communicated to your customer that their deposit will be refunded to them in 5-10 business days.
To refund a deposit:
1. Go to Reservations > Reservation Sales Report.
2. On the right of the reservation listing whose deposit you want to refund, click the Refund arrow icon.
3. When you have requested a reservation deposit to be refunded, the arrow will disappear, and you will see:
The amount in the Deposit column will be reset to $0
Refund amount: under Refunded you will see the amount that you plan to refund
Refund date: under Refunded On, you will see the date that you requested the refund.
4. Deposit refunds will be processed in 5-10 business days.