A quick guide to loyalty, coupons, gift cards and rewards reporting for Nomni merchants. Each answer links to the full how-to guide. Diners asking about their app balance can see the Nomni Rewards FAQ for diners.
Loyalty program setup
Online ordering loyalty: Customer loyalty marketing for online ordering
Turn Nomni Loyalty rewards on or off: How to toggle Nomni Loyalty rewards
Rename your brand dollars: Custom Brandollar naming
Coupons
Gift cards and vouchers
Not scanning? Voucher or gift card not redeeming
Loyalty and rewards reports
A diner says their rewards were declined at your venue
Ask them to check they're paying with the right brand's dollars and are signed in to the right account. If it still fails, send us the diner's mobile number, the time and the amount so we can check the transaction.