How you change the bank account your payouts go to depends on the product. For your security, we never take bank details in chat or over the phone.
Nomni online ordering paid through Stripe (Nomni Console)
You can change this yourself in your Stripe dashboard. Go to Online Ordering > Stripe Payment Setup, click Dashboard, open the Account tab and edit the bank account. See How to change Stripe payout account details.
Nomni Ordering (OrderUp) payouts or direct debit
Message us from the email address registered as the account owner or an authorised admin, and tell us which store it's for.
We'll send you our bank details form. Fill it in and submit it. We need it for our records even if you don't pay by direct debit.
Our Accounts team updates your details and lets you know when it's done.
Nomni loyalty statements
On your merchant statement, under Payment Details, click Update bank details and submit the form. See How do I change my bank account information?
Nomni Pay and other payment products
Message us from the account owner's email and we'll guide you through the update.
Good to know
If the new bank account is under a different ABN, we treat it as a change of ownership, even if the owners are the same. Your account manager will help with that process.
Please don't type your BSB or account number into chat. Use the form we send you.