Quick answer: Check your online menu is published. See Which online ordering menu is live? Set opening hours for each order type. See How to change your online store's opening hours . Then follow the steps below.
Use this checklist when you are launching online ordering for your store.
1. Set up
Check your online menu is published. See Which online ordering menu is live? In short: Log in to Nomni Console. Open the Online Ordering Menu page.
Set opening hours for each order type. See How to change your online store's opening hours. In short: In Nomni Console, go to Online Ordering > Opening Hours. Choose Store hours or Custom hours per order type, enter the times, tick every day you're open and save.
Set fees, messages and limits per order type in Order Types Configuration.
Check online payments are set up. See How you get paid for online orders. In short: Online order payments are grouped into one daily payout (a "disbursement"), minus the payment fee, and usually reach your bank account within 3 business days. Track them under Online Ordering > Stripe Settlement (Stripe) or Payment > Nomni Pay Payouts (NomniPay).
On the POS, decide whether orders are accepted automatically (setting A.10) and print instantly (setting F.1).
2. Test
Open your store link and place a small test order.
Check it arrives on the POS and prints in the kitchen, then refund it.
3. Put it on your website and socials
Find your store link: see How to find your online store link and QR code. In short: Log in to Nomni Console. Go to Online Ordering > Publishing and note your Store ID.
Add an "Order online" button on your website that opens the store link. Your web designer can add it to the menu or homepage.
Add the link to Google Business Profile, Instagram and Facebook.
Print the QR code for tables, the counter and flyers.
Find your store link and Store ID in Nomni Console
Follow these steps:
Log in to Nomni Console.
Go to Online Ordering > Publishing and note your Store ID.
Your store link is https://ou.abacus.co/Store/ followed by your Store ID.
Open the link in a browser.
Full guide: How to find your online store link and QR code.
Orders not coming through?
The store shows closed: check opening hours and see Online store says closed during opening hours. In short: Log in to Nomni Console. Go to Online Ordering > Configuration.
Orders arrive but don't print: check setting F.1 and the printer. See Printer not printing? In short: Ensure that the printer has been discovered on your Master. Discovered printers will be listed in your Printer List with a green tick symbol. Ensure that the printer has been selected on your Master. Selected printers will have the switch toggled on to blue. Then follow the step.
Orders wait to be accepted: turn on A.10 or accept them on the POS. See Auto-accept or auto-reject online orders. In short: Go to the top-bar menu > Settings > System. Search for A10.
Master POS offline: orders reach the POS only when the Master is online. Restart it and check Wi-Fi.
If the store shows closed
Follow these steps:
Log in to Nomni Console.
Go to Online Ordering > Configuration.
Under Store Status, find the Closed / Open switch.
If it's on Closed, change it to Open.
Save your changes.
Open your online store link in a private browser window to check.
Full guide: Online store says closed during opening hours.
Still need help?
Message us in chat or email support@nomni.ai with your venue name and a screenshot.
You can also call 1300 445 483.