Use this checklist when you are launching online ordering for your store.
1. Set up
Check your online menu is published. See Which online ordering menu is live?
Set opening hours for each order type. See How to change your online store's opening hours.
Set fees, messages and limits per order type in Order Types Configuration.
Check online payments are set up. See How you get paid for online orders.
On the POS, decide whether orders are accepted automatically (setting A.10) and print instantly (setting F.1).
2. Test
Open your store link and place a small test order.
Check it arrives on the POS and prints in the kitchen, then refund it.
3. Put it on your website and socials
Find your store link: see How to find your online store link and QR code.
Add an "Order online" button on your website that opens the store link. Your web designer can add it to the menu or homepage.
Add the link to Google Business Profile, Instagram and Facebook.
Print the QR code for tables, the counter and flyers.
Orders not coming through?
The store shows closed: check opening hours and see Online store says closed during opening hours.
Orders arrive but don't print: check setting F.1 and the printer. See Printer not printing?
Orders wait to be accepted: turn on A.10 or accept them on the POS. See Auto-accept or auto-reject online orders.
Master POS offline: orders reach the POS only when the Master is online. Restart it and check Wi-Fi.
Still need help?
Message us in chat or email support@nomni.ai with your venue name and a screenshot.