What this is for
The Refund report shows how much you refunded and how many orders were refunded, by time of day and date.
Before you start
Your login can see the BI module.
You're signed in to the Nomni Console at app.abacus.co with a login that can see this page. If it's missing from your menu, ask your account owner to check your role.
Run the report
In the top bar click BI, then choose Refund in the left menu.
Pick the date range at the top of the page. Use Group to choose which stores to include.
The chart and table show Time, Amount, GST and No. of Orders, plus a Refund By Time chart.
Click Export and choose an option to download the data.
Tips
Make sure staff choose a refund reason on the POS; set the list under POS Settings.
Common problems
The report is empty
Check the date range and the Group filter, and that your POS has synced.
Still stuck?
If something on this page looks broken, or you need a change to your account, chat with us from the Nomni Console. For anything else, the steps above should get you there.