What this is for
When you send a targeted coupon (perk) to customers, this report (titled TC Notification Report) shows who it went to, when the email and SMS were sent, and whether they redeemed it. You can resend it to customers who missed it.
Before you start
A targeted coupon campaign has been sent.
You're signed in to the Nomni Console at app.abacus.co with a login that can see this page. If it's missing from your menu, ask your account owner to check your role.
How to use it
In the top bar click Loyalty Marketing, then in the left menu go to Ecommerce > Perks Notification Report.
Search by Name / Email, From Date, To Date, Status and Redeem Status.
Each row shows Coupon Name, Customer Name, Email, Mobile, Initial SMS Date, Reminder SMS Date, Initial Mail Date, Reminder Mail Date, Status and Redeem On.
Tick customers and click Resend Email or Resend SMS. Click Export CSV to download.
Tips
Filter Redeem Status to "not redeemed" to find who to remind.
This page shows customer personal information. Only give access to staff who need it, and don't share exports outside your business.
Common problems
"Select at least one row."
Tick at least one customer before resending.
Still stuck?
If something on this page looks broken, or you need a change to your account, chat with us from the Nomni Console. For anything else, the steps above should get you there.