Use this guide if you can't sign in to a restaurant's ordering app powered by Nomni. Find the message you see below.
Signing in with your mobile number
Enter your mobile number, then the verification code we send by SMS. The screen says “We've sent you a Verification Code to your phone number ending in …”.
“Didn't receive a code?” Wait a minute, then tap Resend code. Check the number is right and your phone has signal. Check your SMS inbox for blocked messages.
“Incorrect SMS code” or “Invalid OTP”: the code was wrong or old. Use the newest code you received.
“Invalid mobile number” or “Mobile number is invalid.”: check the country code and number. Use the number you signed up with.
“Mobile number does not exist. Please sign up before sign in”: there's no account with that number. Sign up, or try the number or email you used before.
“The time on your mobile seems to be out of synch or changed manually…”: set your phone's date and time to update automatically, then try again.
Old app accounts and email sign-in
“Have an existing account from our old app?” Tap Login here and sign in with the email and password from the old app. Once done, you'll see “Your old account is now migrated to our new app. Going forward you can use your phone number to sign in.”.
“Only existing users can continue using email”: email sign-in is only for accounts from the old app. New accounts use a mobile number.
“Your mobile number is linked to an existing email-based account. Please log in using your email and password to continue.”: sign in with that email and password.
“Couldn't find your account in our system”: check the email is the one you used in the old app. If you're sure it is, message us.
Forgot your password? Tap Forgot password and enter your email. We'll send a link to reset it. Check your spam folder.
Your account
“Account unavailable” or “Your account is no longer available. Please contact support.”: message us and we'll check your account.
“We're sorry, but we're unable to sign you in at the moment. Please contact our staff for assistance.”: ask the venue's staff, or message us.
“You must be at least 16 years old to create an account”: you need to be 16 or older to sign up.
Date of birth: once you've entered it, you can't change it in the app. If it's wrong, message us.
Changing your phone number or email
If you can still sign in, update your details in your account or profile settings and complete any verification. If you can't sign in, changed your number, or no longer have the old email or phone, we need to check the account before changing anything. Message us with:
The venue or app name
The email or mobile number on the account, if you know it
The new email or mobile number you want to use
Whether you can still get messages on the old number or email
The exact message you see
Please don't send passwords, verification codes or card details. If your account has rewards, Brandollars or order history, don't make a new account to get back in. We'll help you recover the original one.
Deleting your account
After you ask to delete your account, it's deleted within 30 working days. You can't delete it while an order is still in progress. Once it's deleted, your rewards can't be restored, and you can't create a new account with the same email or phone number.
Using the Nomni Loyalty app? Sign in with the same email or mobile number you used for Liven. Need help? Message us from the app or email support@nomni.ai.