The Delete Reason List in ABACUS POS and KDS (Kitchen Display System) allows staff to specify why an item or order has been deleted. This list can be customized to suit your business's needs, making it easier to track and report on deleted orders and items. Below is a guide on how to edit existing delete reasons and add new ones.
Viewing and Customizing Delete Reasons
Go to the Backend: Log into your ABACUS backend system.
Navigate to POS Settings: In the backend menu, go to POS Settings > Delete Reasons. This page allows you to view, add, and edit delete reasons that will be available on both the POS and KDS.
Default Delete Reasons
When you access the Delete Reasons page, you will see the following default delete reasons:
Wrong order
Customer Change of Mind
Wastage
You can remove any of these default reasons by clicking the X next to the reason.
Adding a New Delete Reason
If you want to create additional delete reasons:
Click Add New Reason: On the Delete Reasons page, click the button labeled Add New Reason.
2. Enter the Reason: Type the custom reason that you want to appear on the POS and KDS when items or orders are deleted (e.g., "Staff Mistake" or "Expired Item").
3. Perform a Master Sync: After adding the new reason, go to the POS and perform a Master Sync to update the system and ensure the new delete reason is reflected on all devices.
