In this article:
Delete a paid order
Go to Order History.
Swipe left on the order you want to delete.
Tap DELETE.
4. Tap YES.
5. Select a delete reason from the reason list or enter your own.
6. Tap DELETE.
Delete a held order
Go to Held Orders and tap on the order you want to delete to load the order.
2. Tap CLEAR.
3. Tap YES.
4. Select a delete reason from the reason list or enter your own.
5. Tap DELETE.
How to View Deleted Invoices
Go to the Backend: Log in to your ABACUS POS backend system.
Navigate to Reports: From the main menu, go to Reports > Deleted Invoices.
Select a Date Range: Choose the specific date range for which you want to view deleted invoices.
Display Options for Deleted Invoices
Once you’re in the Deleted Invoices Report, you can customize your view to see specific types of deletions:
Select Invoice: This option shows a list of invoices where the entire order was deleted. This includes both paid and unpaid orders that were completely removed.
Select Item: This option shows invoices where only certain items in an order were deleted, rather than the entire order.
Details Included in the Deleted Invoices Report
The deleted invoices report includes the following information:
All Paid Orders: Displays invoices that were paid but subsequently deleted.
Orders Deleted from Held Orders: These are orders that were saved in the Held Orders screen but were later deleted before completion. Since these orders were never finalized, they do not have invoice numbers, and the payment method will be listed as None.
Orders Deleted from Order History: Orders that were placed but later removed from the Order History on the POS.
Orders Deleted from the Backend: Orders that were removed from the Sales > Invoices section in the backend.
