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Deleting Orders

Delete orders and view deleted orders

Kevin avatar
Written by Kevin
Updated over a week ago

In this article:

Delete a paid order

  1. Go to Order History.

  2. Swipe left on the order you want to delete.

  3. Tap DELETE.

4. Tap YES.

5. Select a delete reason from the reason list or enter your own.
6. Tap DELETE.

Delete a held order

  1. Go to Held Orders and tap on the order you want to delete to load the order.

2. Tap CLEAR.

3. Tap YES.

4. Select a delete reason from the reason list or enter your own.
5. Tap DELETE.

View deleted invoices

On the backend, go to Reports > Deleted Invoices to view your deleted invoice report. The report consists of a list of all the deleted invoices for the selected date range.

Under Display:

  • Select Invoice to see invoices where the whole order was deleted.

  • Select Item to see invoices where only some of the items in the order were deleted.

Note: The list includes deleted invoices for both paid and unpaid orders.
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This includes:

  • All paid orders.

  • Orders deleted from Held Orders on the POS. Orders deleted from Held Orders do not have invoice numbers and will display the payment method as None.

  • Orders deleted from Order History on the POS.

  • Orders deleted from Sales > Invoices in the backend.

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