Quick answer: Go to Report > Voids to view your voids report. You can only view voids on Nomni Console. Scroll down to see your Sales By Time, and click a timestamp to open a list of its invoices. Then follow the steps below.
A void occurs when you:
Delete a paid order from Sales > Invoices in Nomni Console
Delete a paid order from the Order History screen in Nomni POS
Delete an unpaid order from the Table Map or Held Orders screen in Nomni POS, if you also have PRINT ORDER DOCKET UPON HOLD ORDER switched on in your Nomni POS app settings.
View voids
Go to Report > Voids to view your voids report. You can only view voids on Nomni Console.
Scroll down to see your Sales By Time, and click a timestamp to open a list of its invoices
Click an invoice number to directly access the invoic
Impact on Revenue Reporting
Voided and deleted transactions are excluded from total revenue figures in Nomni Console reports, ensuring accurate reporting of completed sales.
Refunds are accounted for separately in revenue totals, providing a clear view of net revenue.
To view deleted invoices, navigate to the Deleted Invoice section in Nomni Console reports and follow similar steps to filter and expand results.
Filter by date range to narrow down the results and focus on specific periods.
Expand the filtered results by clicking on the dates to view detailed information, such as the time of the void and the total voided amount.e
Need help?
Email support@nomni.ai or call 1300 445 483.