Quick answer: Check the terminal is on, charged and showing its home screen. Check the terminal has internet: Wi-Fi or Ethernet connected and no network error on its screen. Then follow the steps below.
If your card machine stops working mid-service, use these steps to keep trading, then fix the connection.
1. Quick checks (2 minutes)
Check the terminal is on, charged and showing its home screen.
Check the terminal has internet: Wi-Fi or Ethernet connected and no network error on its screen.
Restart the terminal and wait until it has fully signed on, then close and reopen Nomni POS.
On the POS, go to Settings > Sync and tap Sync Payment Info, then try a small payment.
For more detail, see EFTPOS terminal not connecting or card payment failing.
2. Keep trading in standalone mode
On the POS, go to Settings > Payment and toggle off Custom Payments so the POS stops sending amounts to the terminal.
Put the terminal into standalone mode using your provider's instructions (see Tyro or Westpac VX690).
Key the amount into the terminal, and record the sale on the POS with the matching card payment type.
When the terminal is working again, turn integration back on and run Sync Payment Info.
3. When to contact us
If the terminal itself shows an error code or won't sign on, contact your payment provider first. If the terminal works on its own but the POS can't reach it after these steps, message us with the terminal model, the error shown and a photo of the screen.
Still need help?
Message us in chat or email support@nomni.ai with your venue name, the device you are using and a photo of the screen.