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How do I cancel online orders?

Refund your customer's online orders that are made via the web

Written by Kevin Cheav

Quick answer: Go to Order History. Swipe left on the order and tap Refund. Then follow the steps below.

If a customer calls to cancel their online order:

  1. Go to Order History

    Go to Order History

  2. Swipe left on the order and tap Refund

    tap Refund

  3. Select the items to be cancelled, and tap Online Payment

    Select the items to be cancelled, and tap Online Payment

  4. If you have a DoorDash delivery integration and the whole order is refunded, then the request for a DoorDash Driver will be cancelled.

IMPORTANT: partial refunds will still display the whole order on the Online Orders page. When you expand the order, you will see the refund reason underneath the status to indicate that some items have been refunded, and you will need to go to the Order History page to see exactly which items were refunded.

Nomni POS app Online Orders list with an order's status highlighted

Need help?

Email support@nomni.ai or call 1300 445 483.

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