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How you get paid for online orders

Understanding payment settlement/disbursements on the backend

Written by Kevin Cheav
Updated over 2 weeks ago

In this article:

  • Overview

  • Payment statuses

  • How to see which payments are lumped together

Overview

Go to Online Ordering > Stripe Settlement to track your disbursements.

When a customer makes a payment, this does not go to your account straight away. Each transaction first goes to Abacus Payments. Each day, your customers' payments will be lumped together. Then, that lump sum is goes into your account as one "disbursement" (minus the Abacus Payments fee).

This usually takes 3 business days.

Payment statuses

Under the Payouts table, you will know that a lump sum has been disbursed to your account when the Disburse State is "paid".

If this field say anything else, or if they are blank, that means that the funds have not yet been disbursed to your account.

How to see which payments are lumped together

Click on Export Detail for the disbursement for the transaction that you want to check the details of

This lets you know which orders are going to be bunched together for you to get one single lump payment (disbursement, highlighted teal).

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