Quick answer: put the Customer-Facing Display iPad and the Master Nomni POS on the same Wi-Fi, tap the cog on the display, type the Master POS device address and tap Connect, then authorise the display in the POS Client List.
Connect the display to the POS
Make sure both iPads are on the same Wi-Fi and Local Network access is allowed for both apps.
On the Customer-Facing Display, tap the cog in the top left.
In IP Address, finish the address with the last digits of the Master POS device address (on the POS: Settings > Connection).
Tap Connect.
On the POS, find the display in the Client List and turn on the switch next to it to authorise it.
What you should see: Connected: YES and Authorised: YES on the display. Tap YOUR ORDER to go back to the order screen.
Lock settings with a PIN
Tap the cog.
Under Staff Verification, enter a 4-digit PIN.
Keep the PIN somewhere safe. A lost PIN can't be recovered; you would need to delete and reinstall the app.
To remove the PIN, clear the field and tap outside it. A wrong PIN shows "Wrong PIN. Try again or call another staff".
Scan a customer to an order
Start the order on the POS first, otherwise the customer isn't attached to anything.
Tap SCAN MEMBERSHIP.
The first time, allow the app to use the camera.
The customer shows the QR code or barcode from their membership app or email.
What you should see: "Welcome, ..." and the customer is added to the order on the POS. If you see "Forbidden Camera", turn on Camera for Customer Screen in the iPad Settings app.
Signing up customers
Sign customers up on Nomni POS in Customer Look Up. They appear straight away in your customer list in Nomni Console.
Customer feedback
Customers tap FEEDBACK at the bottom right, fill in the form, pick a rating and tap Submit Feedback. Ratings appear in Nomni Console under Feedback.
Star rating | Feedback form |
1 | Poor |
2 | OK |
3 | Satisfied |
4 | Good |
5 | Excellent |
Settings explained
Setting | What it does |
Staff Verification | 4-digit PIN needed to open settings.  |
Banner Message | Text shown on the order screen (default "Thank you!").  |
Hide Feedback options | Hides the FEEDBACK button.  |
Hide Loyalty Options | Hides the SCAN MEMBERSHIP button.  |
Show Tip Options | Customers can pick a tip on the display: 10%, 15% or 20%, a custom amount, or no tip.  |
Show Terminal Surcharge Notice | Shows "Please check the Credit Card Surcharge on Payment Terminal." when the card terminal adds a surcharge.  |
Supermarket mode | Layout for long retail orders. Set on the Master POS; greyed out on the display.  |
Display Excluding Tax Item Price | Item prices show without tax. Set on the Master POS; greyed out on the display.  |
Version, UPDATE APP VERSION | Shows the app version and opens the App Store. |
Logo, banners and screensaver
Upload these in Nomni Console: the logo under Configuration > Company Profile > Logo, and banners (600 × 400 px, up to 500 KB, three max) or screensaver items (800 × 600, images up to 500 KB, videos up to 5 MB) under POS > POS Settings > Customer Screen > New Item. Don't use spaces in file names.
The display picks up a new logo, banners and screensaver when it connects to the Master POS. If a change doesn't show, open the display settings, tap Connect again, then tap YOUR ORDER.
If you run a donation campaign, the display can ask customers to donate. See "Donation campaigns: collect charity donations at the POS and kiosk".
If something goes wrong
Connected: NO
Check both iPads are on the same Wi-Fi, Local Network is allowed for both apps, and the IP address matches the Master POS. Tap Connect again.
Need help?
Email support@nomni.ai, call 1300 445 483, or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.