This guide is for customers ordering from a venue's Nomni online store. Your account keeps your saved cards and past orders for that venue.
Before you start
Who: Customers ordering online.
Device: A phone or computer with a web browser.
Permissions and settings: You must be logged in to your account in the venue's online store.
Remove a saved card
Open the venue's online store and tap Profile.
Tap Saved cards.
Tap the delete icon next to the card.
When asked Are you sure you want to delete this card?, tap Delete.
You should see Success, and the card is no longer listed.
Add a card
In Saved cards, tap Add Payment Method.
Enter the card details and save. Some stores accept only Visa and Mastercard.
See past orders and reorder
Tap Profile > Order History.
Open an order to see its details.
Tap Reorder to add the same items to your cart. Items already in your cart are removed first.
Edit your details
Tap Profile > Edit Account.
Change your name, email or phone, then save.
You should see Profile Saved Successfully.
If something goes wrong
The card won't delete: log out, log back in and try again.
You have no order history: orders placed as a guest or under another email don't appear. Log in with the email you used.
"Some of the items in your cart are no longer available" when reordering: the venue has changed its menu. Add the items again from the menu.
Questions about a charge or refund: contact the venue first, as they handle refunds.
Still need help?
Email support@nomni.ai with your venue name, the device you are using and a photo of the screen.