Members can spend their loyalty points at the till. Nomni POS shows the rewards they can use when you go to pay.
Before you start
Who: Front-of-house staff.
Device: Nomni POS on iPad.
Permissions and settings: Loyalty must be set up in Nomni Console. Setting D1 (Auto Prompt Point Redemption) is on by default.
Add the member to the order
Tap Customer Look up and search by name, phone or email, or scan their member code.
Select the member. Their name shows on the order.
Redeem points
Tap PAY. If the member has enough points, the Redeem Loyalty Points screen opens.
Check Total Points: and each reward's Points Required:.
Tap REDEEM REWARD on the reward the member wants.
Confirm Use ... points as discount? or Use ... points as payment? with YES.
Take payment for anything left to pay, then complete the sale.
You should see the points taken off the total. The receipt shows points redeemed and earned.
If something goes wrong
NOT ENOUGH POINTS: the member doesn't have enough points for that reward yet.
The rewards screen didn't open: check a member is on the order and D1 is on in Settings > System.
Unable to redeem points: check the iPad is online and try again. Rewards come from the server.
The member's points look wrong: sync loyalty rewards in Settings > Sync, then check again.
Still need help?
Email support@nomni.ai with your venue name, the device you are using and a photo of the screen.