Nomni

Quick answer: Log in to Nomni Console and open Online Ordering . Click the Stripe Settlement tab. Then follow the steps below.

Online payments are not paid into your bank on the day of the sale. Use this guide to see when a payout is coming and which orders are in it.

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Who: Owners and managers. Device: Nomni Console in a web browser. This guide covers online orders paid through Stripe. EFTPOS terminal payments are paid by your terminal provider, so check with them for their timing.

Your customers' online payments are grouped into a payout, minus fees.

Payouts run on a rolling schedule a few business days after the sale. Weekends and public holidays add time.

One payout can cover more than one day of orders. For example, a payout after a weekend can include Friday, Saturday and Sunday.

The date on a payout is the date it was paid, not the date of the sales inside it.

- Your customers' online payments are grouped into a payout, minus fees.
- Payouts run on a rolling schedule a few business days after the sale. Weekends and public holidays add time.
- One payout can cover more than one day of orders. For example, a payout after a weekend can include Friday, Saturday and Sunday.
- The date on a payout is the date it was paid, not the date of the sales inside it.

Log in to Nomni Console and open Online Ordering.

Choose the dates and click Search.

Check the payout's state. paid means it has been sent to your bank. Any other state, or a blank one, means it hasn't been sent yet.

Click Export Detail to download the list of orders in that payout.

1. Log in to Nomni Console and open Online Ordering.
2. Click the Stripe Settlement tab.
3. Choose the dates and click Search.
4. Check the payout's state. paid means it has been sent to your bank. Any other state, or a blank one, means it hasn't been sent yet.
5. Click Export Detail to download the list of orders in that payout.

What you should see: the order you are looking for in one of the payouts, with a payout reference that matches your bank deposit.

A payout for a day seems to be missing: check the next few payouts. It has usually been combined with another day.

A payout shows as paid but isn't in your bank: your bank can take time to show it. Check again the next business day.

Your bank details changed: contact us before you close the old account, so payouts are not sent to it.

Email <a href="mailto:support@nomni.ai" rel="nofollow noopener noreferrer" target="_blank">support@nomni.ai</a> or message us from the chat in Nomni Console. Our team will check it using the details you've already shared, so there's no need to repeat anything. If something is missing, we'll ask for just one thing, usually the date range you're checking.

See when Stripe payouts for online orders reach your bank and which orders are in each one.

How to check when your online payouts arrive

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How to check when your online payouts arrive

Before you start

How payouts work

Check a payout

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