Quick answer: On the Liven Integration Configuration (Nomni Loyalty integration) page in Nomni Console, switch on Allow redeem without scanning the customer's QR code. Staff can then redeem a customer’s Brandollars using the customer found in Nomni POS, without scanning the QR code on their phone. It applies to every store under your HQ.
These steps are for Nomni Console admins at the HQ (head office) level of a brand that uses Nomni Loyalty and Brandollars.
Turn it on or off
Sign in to Nomni Console as an HQ admin.
Open the Liven Integration Configuration (Nomni Loyalty integration) page. If you can’t find it, contact us and we’ll open it for you.
Under the HQ settings ("These apply to every store under this HQ."), find Allow redeem without scanning the customer's QR code.
Click the switch. It saves straight away.
What you should see: A "Saved." message. If saving fails, the switch moves back and an error message shows.
Before you turn it on
The QR scan is what proves the customer is at the counter. Turning this on removes that check for the whole brand, so staff must confirm they have the right customer before redeeming.
Common problems
The switch is greyed out. It says "Available once Liven integration is active for this HQ." (Liven is the old name for Nomni Loyalty.) Nomni Loyalty must be switched on for your HQ first. Contact us.
The page says loyalty reward configuration is managed by the Nomni onboarding team. Your brand’s loyalty settings are managed by us. Email support@nomni.ai and tell us whether you want this on or off.
I only manage one store. This is an HQ-wide setting. Ask your HQ admin.
Need help?
Email support@nomni.ai or call 1300 445 483.