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Send Order Updates to Customers via SMS

Written by Kevin Cheav

Quick answer: Go to Online Ordering > SMS Configuration . Turn the toggle switch to ON . Then follow the steps below.

Send customers updates on their pickup and dine in orders via SMS.

A SMS can be sent when:

  • The order is accepted (free)

  • The payment has failed (free)

  • The order is ready (paid)

  • The order is rejected (paid)

Note: you will be charged 15c for every SMS that is sent when an order is ready or rejected. Follow steps 4-6 to top up your SMS credit. If you do not have enough credit, the SMS won't send.

To set up SMS order updates:

  1. Go to Online Ordering > SMS Configuration.

    Go to Online Ordering > SMS Configuration

  2. Turn the toggle switch to ON.

    Nomni POS Console SMS notification settings with the ON toggle highlighted

  3. Tick which message types you want to send for Pick Up and/or Dine In.

    Nomni POS Console SMS notification message types for Pick Up, Dine In and Delivery

  4. Edit the SMS text (optional), being sure to leave the placeholders ($StoreName, $OrderTime, etc) intact.

  5. Top up your SMS credit by selecting a dollar amount from the drop down list and clicking the Top Up button.

    Nomni POS Console SMS Top Up with the dollar amount selector

  6. Enter your payment information and click the Pay now button.

    click the Pay now button

  7. Click the Save button.

Need help?

Email support@nomni.ai or call 1300 445 483.

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