Skip to main content
All CollectionsOnline OrderingOrders
Send Order Updates to Customers via SMS
Send Order Updates to Customers via SMS
Kevin Cheav avatar
Written by Kevin Cheav
Updated over 5 months ago

Send customers updates on their pickup and dine in orders via SMS.

A SMS can be sent when:

  • The order is accepted (free)

  • The payment has failed (free)

  • The order is ready (paid)

  • The order is rejected (paid)

Note: you will be charged 15c for every SMS that is sent when an order is ready or rejected. Follow steps 4-6 to top up your SMS credit. If you do not have enough credit, the SMS won't send.

To set up SMS order updates:

  1. Go to Online Ordering > SMS Configuration.

2. Turn the toggle switch to ON.

3. Tick which message types you want to send for Pick Up and/or Dine In.

In this example, Reject is being ticked.

4. Edit the SMS text (optional), being sure to leave the placeholders intact.

5. Top up your SMS credit by selecting a dollar amount from the drop down list and clicking the Top Up button.

6. Enter your payment information and click the Pay now button.

7. Click the Save button.

Did this answer your question?