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How to allow customers to request a bill via Table Ordering
How to allow customers to request a bill via Table Ordering

Enable bill requests on the Table Ordering App (2nd generation)

Kevin avatar
Written by Kevin
Updated over a week ago

Customers can request to have their bill printed and taken to their table.

When customers Request Bill, a green Bill Requested ($) icon will appear on the POS Table Map at their table.

It will disappear when the order has been paid.

To set this up:

  1. On the backend, go to POS Settings > Table Ordering Settings

  2. Under Configuration, tick Display Request Bill Button

  3. Click Save

  4. On the Master POS, do a Master Sync and select Notify Clients when prompted

You can also set this up locally on the iPad (Show Request Bill), but the settings will always be overridden by the backend when you do a Master Sync. You should always use the backend for your settings.

To use:

  1. Customer taps Request Bill on the top left corner of the screen

  2. The Bill Requested icon ($) appears on the Table Map

  3. Your staff prints the bill and provides it to the customer

  4. Your staff taps Cancel Bill on the Table Ordering app. Alternatively, depending on your workflow, your staff may not Cancel Bill, but instead clear the bill alert when completing the transaction at the POS.

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