Quick answer: Reservations is no longer available to new customers. If you use Reservations today, it keeps working until it is retired on 3 November 2026 . Your account manager can help you move to another booking option before then.
Reservations is no longer available to new customers. If you use Reservations today, it keeps working until it is retired on 3 November 2026. Your account manager can help you move to another booking option before then.
Deposits are taken as soon as a customer has requested a reservation online.
Please note that rejecting an order will not automatically refund a deposit.
Make sure you have communicated to your customer that their deposit will be refunded to them in 5-10 business days.
To refund a deposit:
Go to Reservations > Reservation Sales Report.
On the right of the reservation listing whose deposit you want to refund, click the Refund arrow icon.
When you have requested a reservation deposit to be refunded, the arrow will disappear, and you will see:
The amount in the Deposit column will be reset to $0
Refund amount: under Refunded you will see the amount that you plan to refund
Refund date: under Refunded On, you will see the date that you requested the refund.
4. Deposit refunds will be processed in 5-10 business days.
Need help?
Email support@nomni.ai or call 1300 445 483.