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Getting Started with Table Ordering
Kevin avatar
Written by Kevin
Updated over a week ago

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Abacus Table Ordering App is designed to be used on iPads at every table in your restaurant so that customers can place their order without requiring assistance.

If you are using an older (1st generation) version of Table Ordering, follow these instructions instead. If you are in doubt about which version you are using, check the app icon - the second generation of Abacus Table Ordering has "TO2" in the image.

This guide and its links below relate to the 2nd generation of Table Ordering.

How to set up Table Ordering

Our Customer Success Engineers are here to help you set up your Table Ordering App exactly how you would like it.

If you want to get your Table Ordering app started by yourself, follow the instructions in these links, in this order:

  1. Create a Table Ordering Menu - first of all, you need to make sure that you have all the products you want customers to be able to order from the Table Ordering app.

  2. Hide Table Ordering Menu tabs - if you want to hide certain menu tabs at certain times of the day, you can create QR codes that will hide or show those tabs when your staff scan them. Staff will need to manually scan the QR codes on every Table Ordering app every time you want to hide/show certain tabs.

  3. Customise your Table Ordering theme - strong branding makes a strong impression, so we encourage you to customise the colours of your app.

  4. Connect Abacus POS with Table Ordering - every Table Ordering device needs to be connected to your Master POS.

  5. Assign tables on each Table Ordering app - select which tables each Table Ordering app is taking orders for, or allow any table to order

Extra options:

  • Upload Ads to your Table Ordering App - add videos and images (Ads) to show when the screen is idle

  • Set up Multilingual Table Ordering - add Japanese, Chinese, and Korean translations to your products

  • Enable bill requests - allow customers to request a bill via the Table Ordering App

  • Enable assistance requests - allow customers to request assistance via the Table Ordering App

  • Set a staff PIN - prevent accidental orders or access to settings

    Note on Settings

    Where possible, you should always change settings on the backend.

    Local settings (i.e. Settings that you set on the iPad) will always be overridden by backend settings upon each Master Sync that is pushed to the Table Ordering app (i.e. any time you go to Master Sync and select Notify Clients).

    You should only change settings on the iPad if you want specific settings for specific iPads, e.g. if you want to reverse the table order on only one iPad. Note that you will need to set these preferences again if you ever notify the Table Ordering app to do a Master Sync, as the settings will be reset to backend settings.

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