Quick answer: For a permanent price change, edit the product in your menu. For on-the-spot changes, staff can change an item's price on the POS within the Price Change Range (set in Nomni Console under Configuration > Company Profile > Basic Info), or apply a discount to a single item or the whole order.
In this article:
Price changes
Price change ranges
Discounts
Discount reasons
Discount reporting
Permanent Price Changes
To make a permanent price change for a product, you must edit the product’s details within the menu. This allows for long-term adjustments and is reflected across all systems once saved.
Temporary Price Changes on the Spot
Temporary price changes can be applied directly at the point of sale (POS). These changes are often used for promotions or situational discounts. However, the extent to which prices can be changed is regulated by the Price Change Range, ensuring that staff cannot make excessive price alterations.
Understanding Price Change Range
The Price Change Range defines how much a staff member can adjust a product’s price within a predefined percentage limit. This limit is set in Nomni Console and varies depending on the role of the logged-in user (e.g., manager vs. staff).
Configuring Price Change Range
Go to Configuration > Company Profile > Basic Info on Nomni Console.
Enter the new Price Change Range percentage for both managers and staff.
Click Save to apply the changes.
Example: If the Price Change Range is set to 10%, and a product costs $100, the lowest price a staff member can set is $90. They will be unable to discount the product to $80, ensuring price adjustments stay within the defined range.
Sync the settings on the iPad by going to the Sync Tab and selecting Sync Modifiers.
Methods for Temporary Product Price Changes on the POS
Single Item Price Change
Add the desired item to the order.
Tap on the price of the item.
Enter the new price you wish to apply.
Tap CHANGE UNIT PRICE to confirm.
Applying Discounts in Nomni POS
Discounts can be applied to individual items or to the entire order. The system allows for both percentage-based and dollar-based discounts.
Single item
Percentage Discount
Add the item to the order.
Tap the price of the item.
Enter the discount percentage.
Tap % DISCOUNT.
The price will automatically adjust to reflect the discounted amount.
DOLLAR DISCOUNT
Add the item to the order.
Tap the price of the item.
Enter the specific discount amount in dollars.
Tap $ DISCOUNT.
The item price will update accordingly.
Whole Order Discounts
Percentage Discount
Tap DISCOUNT from the order summary screen.
Enter the percentage discount to apply to the entire order.
Tap % DISCOUNT.
The total order price will adjust based on the percentage reduction.
Dollar Discount
Tap DISCOUNT from the order summary screen.
Enter the discount amount in dollars.
Tap $ DISCOUNT.
The total order price will update with the applied discount.
If the discount is one that is regularly used, you may wish to create a coupon.
Discount Reasons
Enforcing Discount Reasons
You can enforce a rule requiring staff to select a predefined reason for every discount applied. This helps track the reasons for discounts and improve accountability in sales reporting.
Configuring Discount Reasons
On Nomni Console, go to POS Settings > Discount Reasons.
Click Add New Reason and enter a reason (e.g., “Employee Discount”).
On the POS, go to Settings > Sync Tab, and tap SYNC MODIFIERS to update the system.
Go to the System Tab and enable A29. REQUIRE DISCOUNT REASON. Optionally, enable A51 to force staff to select a predefined reason rather than writing their own.
Once enabled, when a discount is applied, the user will be prompted to select or enter a reason. This reason will appear in the Discount Report in the Invoice View for reference.
Note: The A29 pop-up requirement applies only to manual discounts and does not affect automated or shortcut discounts.
Note: Disabling A29 only removes the pop-up for manual discounts; it does not affect other discount functionalities. If you need to apply discounts without entering a reason while A29 is enabled, consider creating a shortcut discount via POS > Discount Management or Nomni Console.
Discount Reporting
Price Triggers
Price triggers automate discount application based on predefined conditions. If a discount is applying automatically, it may be due to an active price trigger without start or end dates. To manage price triggers:
Go to Nomni Console and navigate to Sales > Price Triggers.
Edit the relevant trigger by selecting it from the list.
To enable the trigger, set Disabled to "NO" and save your changes.
Perform a Master Sync from the master POS to apply the changes. To prevent continuous auto-application, ensure the trigger has appropriate active dates or disable it entirely.
Discount Reporting in Nomni POS
Discount reporting allows you to analyze the discounts applied across your sales and understand how they impact your business.
Accessing Discount Reports
Go to Reports > Sales > Discount on Nomni Console to view your discount report.
Scroll down to view Sales By Time and access detailed invoice information.
Discounts, including those applied via coupons, will be listed in the report for easy tracking.
Export Order Items
When you export your "Order Items" CSV File (POS > Reports > Sales Activity > Export Order Items): You can review discounts for each item as well as the overall discount applied to the order.
Troubleshooting Common Issues
Discounts Applying Automatically: Check for active price triggers without defined dates and adjust their settings.
Unable to Apply Discounts Without a Reason: Disable the A29 setting or use shortcut discounts to bypass the reason requirement.
Invoice Discount: This column will show the total discount for the entire order
Discount: This column will reflect individual discounts applied to specific order items.
See also:
Credit card and holiday surcharges
Deprecated
Deprecated
Total Price Change for Multiple Items
Tap the consolidated price of all items.
Enter the new total price for the group of items.
Tap MODIFY to confirm the change.
Change Unit Price for Multiple Items
Tap the consolidated price of the group of items.
Enter the new price for a single unit of the item.
Tap CHANGE UNIT PRICE.
The item price will update accordingly, based on the new unit price multiplied by the quantity
Need help?
Email support@nomni.ai or call 1300 445 483.