Customer Points Overview shows the points totals for each customer.
Before you start
Nomni Console in a web browser, logged in as an owner or admin.
Steps
Go to Loyalty Marketing > Customer Points Overview.
Search or sort to find the customer.
Read the columns: Earned, Redeemed, Expired and Remaining.
For the detail behind a total, open Loyalty Marketing > Point Transactions.
If something goes wrong
Remaining looks too low: check the Expired column, as points may have expired.
A balance looks wrong after a refund: refunds reverse the points the order earned.
Still need help?
Message us in chat or email support@nomni.ai with your venue name and a screenshot of the page.