Quick answer: If you run more than one brand (HQ) on Nomni Loyalty, we can link them into an HQ Group so customers share their points, tier and membership across your brands. Linking is set up by the Nomni onboarding team. Email support@nomni.ai with the names of the brands to link.
This article is for Nomni Loyalty merchants who own or manage more than one brand (HQ) in Nomni Console.
What linking does
Customers who are members at more than one of your brands are linked, so they have one membership across the group.
Points, tiers and membership are shared across the linked brands.
Tier settings follow one brand in the group, so tiers stay the same across all of them.
How to ask for it
Email support@nomni.ai from the account owner’s email address.
List the brands (HQs) you want to link and your business name.
Tell us which brand’s tier settings to use for the group.
What you should see: We confirm when the brands are linked and customers who belong to more than one brand have been joined up.
Common questions
A customer’s points don’t show at my other brand. The brands may not be linked yet. Email us with both brand names.
Can I unlink a brand later? Yes. Email us and tell us which brand to remove from the group.
Can I do this myself in Nomni Console? Not yet. Our onboarding team does it for you.
Need help?
Email support@nomni.ai or call 1300 445 483.