Quick answer: On the perk's Eligibility tab, go to Usage limits. Choose Single use only for one use per customer, or Recurring for repeat use. For Recurring, pick a Reset frequency (Weekly or Monthly) or Custom days between uses, not both. Weekly and Monthly count from the customer's last use, not from the calendar.
Steps
In the Nomni Console (the Nomni POS back office), click Loyalty Marketing in the top bar, then go to Perks > Perks List. Open the perk, or click Add New Perk.
Click Next to go to the Eligibility tab, then go to Usage limits.
Under Redemption mode, choose:
Single use only: each customer can redeem this perk once.
Recurring: customers can redeem it more than once.
If you chose Recurring, pick one recurrence option:
Reset frequency: Weekly or Monthly. Weekly means 7 days after the customer last used it. Monthly means 1 month after they last used it.
Custom days between uses: the number of days a customer must wait between uses. Enter 0 or leave it blank for unlimited use until the perk expires.
Optional: set Per-user expiry (days). Each customer then has this many days to use the perk, counted from the first day they see it.
Optional: set Max redemptions per user. Leave it blank for unlimited.
Optional: set Reset interval (days) to turn the max into a rolling limit. For example, Max 3 with Interval 30 allows up to 3 uses in any rolling 30-day window. Leave it blank to make the max an all-time limit.
Click Save Perk.
Examples
One free coffee per customer, ever: Single use only.
Once a week: Recurring, Reset frequency Weekly. If a customer uses it on a Thursday, they can use it again from the following Thursday.
Up to 3 times a month: Recurring, Max redemptions per user 3, Reset interval 30.
Good to know
The Perk expiry date on the Information tab always wins. After it passes, nobody can redeem the perk.
Stamp-card perks that use the Product Count rule don't need a reset setting. The count starts again after each reward is redeemed.
If a customer tries to use a perk too soon, they see "This coupon can only be used again on [date]." Once they reach the max, they see "This coupon has been fully redeemed."
Common messages
"Choose either a reset frequency or custom days between uses." or "Please select only one: Reset Frequency OR Number of Days, not both." Clear one of the two options.
Still stuck?
Chat with us from the Nomni Console, email support@nomni.ai or call 1300 445 483. For billing questions, email ar@nomni.ai.