An Open Item is an empty product listing that allows servers to enter a custom name and price for special orders, providing flexibility for custom requests.
Creating Open Items
You can create an Open Item in two ways:
In the Backend:
Go to Products > Add Product.
Tick Open Item under the Price section.
For ease of reference, name the product "Open Item".
2. On the Master POS (iPad):
Go to Menu Customisation.
Create a product and tick Open Item.
Again, we recommend naming it "Open Item".
Selling Open Items
To sell an Open Item on the POS terminal (iPad), tap the product tile designated for the Open Item.
2. The Open Item Details box will appear, prompting you to enter the name, unit price, and quantity/weight of the item.
Edit the name, quantity/weight, or price in their respective fields.
If you do not provide a name or price, the default product details will apply (e.g., $0 and "Open Item").
3. After making your changes, press Done.
4. The updated name, quantity, and price will be reflected in the order list.
5. Proceed with the order as usual. When you press Send or Pay, the customized Open Item name and details will appear on the docket or invoice.
Viewing Open Items
The Open Item order will appear as the Description in its invoice details on the backend. (See Sales > Invoices.)
Restricting Open Items for Staff
To prevent staff from using Open Items:
Go to Settings > General.
Enable A45. DISABLE OPEN ITEM FOR STAFF.
This will restrict the ability to order Open Items to managers only, preventing misuse by staff.
